Health & Safety Information
We strive to ensure the best possible visitor experience in the safest way we will
always put health and safety first. We take our responsibilities to our customers,
our staff and our suppliers extremely seriously. With this in mind we have
implemented new restrictions, guidelines, requests of respect to others and
strict rules. This is to ensure that we can continue to provide a great day out
whilst being mindful of the seriousness that Coronavirus brings and the actions
we should take to limit the spread of infection or transmission.
Please take some time to read through our guidelines and the rules and
responsibilities that we all must adhere to prior to visiting and whilst at the
venue. It is essential that all members of your party understand the importance
of all of the guidance issued too.
Our on-site signage is clearly displayed and it is important that you and your
party follow our site rules at all times. If any item is unclear or not understood
then please speak to a member of staff who will be happy to advise you.
Before your visit
Face coverings are now mandatory at all times inside the venue. Please ensure all members of your party over 11 years old have their own face covering prior to arrival. This site rule will be strictly enforced and anyone refusing to comply will not be able to enter the event or will be asked to leave. (Exceptions must be agreed by our security team and must be proven if requested).
We are operating on a limited number capacity to ensure social
distancing measures can be met. Please make your booking online,
Closure of some of attractions & shows
Some attractions must remain closed or will be running at a reduced
capacity. These closures and capacity controls will be clearly displayed.
Please do not visit us if you are sick
We respectfully request that you do not visit us if you have any
symptoms of Covid-19.
If you get symptoms when you are on site then please take extra
care & swiftly speak to a member of staff who will ensure you and
your party get home safely.
Wash your hands | Enhanced hygiene
We all know the importance of washing our hands to stop the spread
of the virus so we request that this is conducted by all members of
your party before arrival and during your visit regularly at one of our
many hand wash facilities.
Health & Safety vetted
Prior to reopening we have undertaken a multitude of assessments
with our qualified H&S consultant and have implemented many new
measures for the benefit of everyone’s safety.
Our staff have completed additional training and will be practising
enhanced social distancing whilst at work. All staff will be
temperature checked daily and under no circumstances be at work if
they display Covid-19 related symptoms.
All staff have received additional training to ensure we meet the
guidance set out by the UK Government to help stop the spread of
We have put in place more rigorous cleaning throughout the day for
all of our facilities.
We have many hand wash facilities throughout the venue and we
encourage you to wash your hands regularly.
On arrival – car parking
Please wait for any other visitors to move from their vehicle before
you exit your own.
On arrival – entry
Please practice good social distancing etiquette whilst queuing to enter
the attraction. Capacity at London FunFairs will be limited to maintain
social distancing. Space will be allocated on a first come first served
We require an enhanced level of supervision of all children by a
responsible adult, ensuring social distancing & stringent personal
hygiene at all times.
We have installed safety screens for added protection for our visitors
Please use your bank cards contactless feature whenever you can.
Visitors will notice our distinct signage relating to all of our Health
and Safety responsibilities, please ensure these requests are followed
at all times.
Wash your hands regularly
Please ensure you regularly wash your hands for at least 20 seconds
at one of our many hand wash facilities.
Customers must wash their hands before using the attractions and
apply hand sanitiser. Hand santiser stations are located at each
Please practice good social distancing etiquette during your visit.
When our pool is open, capacity will be limited to allow for social
distancing, you may have to queue to use the facilities and during
Attractions & Shows
Visitors will be asked to maintain a safe distance apart from other
guests when using any of the attractions. Please follow the signs
displayed relating to the specific attraction.
Food and Drink
Instructions for ordering and collection of food and beverages will
be clearly signed.
Eating - Seating arrangements
We have organised our tables so that social distancing from other
visitors can be maintained.
To ensure that we meet the strict measures to be open to the public
we have had to close some of our attractions. These are clearly
If you leave the venue at any time you will be required to re-enter via
the entrance queue to maintain social distance from other guests.
We respectfully request that everyone on site practises a high
standard of hygiene when coughing or sneezing and washes their
hands on a regular basis.
Rule of 6 | Tier 2 restrictions
Please follow the guidance and do not book or arrange to attend the event with more than 6 persons. We are legally obligated to enforce this rule and request that you help us by not attending in groups that do not follow the rule of 6. Any party attending the event as a multi household group will not be able to use the Carousel Bar or our 2 attractions with enclosed capsules (Observation Wheel & The Small World Adventure).
We’re happy to hear from you
If you have any recommendations or concerns please do not
hesitate to get in touch.
Track & Trace
We have a legal obligation to provide the contact information of
all persons on site to the UK governments Track & Trace team if
requested. Customers are required to check in to the venue using the NHS Track & Trace app on arrival, this is a mandatory requirement and entry will not be granted if this policy is not adhered to.
We thank you for your continued support during this difficult time
and hope that you are able to easily integrate these important
responsibilities into your visit. Should you have any questions
then please do not hesitate to contact a member of staff.
To make it financially viable for us to reopen with a reduced
capacity, we cannot offer price reductions due to some attractions
We hope you have an amazing day with us!